Lot9 Terms and Conditions – Complete Guide to Using Our Platform

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the lot9 platform, including the website, mobile app, and all related services provided by lot9. By accessing or using any part of the lot9 platform, you agree to be fully bound by these Terms.

Your continued use of the lot9 platform following any changes to these Terms will be deemed acceptance of the updated Terms. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version.

These Terms are to be read together with the lot9 Privacy Policy and lot9 Responsible Gaming Policy, both of which are considered part of the overall agreement between you and lot9.

2 Eligibility & Registration

To register and use lot9 services, you must meet the following requirements:

• Be at least 18 years of age at the time of registration.
• Not a citizen or resident of any country or territory where online gambling is prohibited under local law.
• Not currently listed on any self-exclusion register from any responsible gaming programme.
• Have full legal capacity to enter into a binding agreement.
• Not registering on behalf of another person or for commercial purposes without prior written consent from lot9.

During registration, you are required to provide accurate, complete, and up-to-date information. lot9 reserves the right to verify your identity at any time through a KYC (Know Your Customer) process, which may require you to submit valid identification documents.

3 User Account

Your lot9 account is personal and non-transferable. You are solely responsible for all activities that occur under your account, whether carried out by you or by any third party as a result of your failure to keep your login credentials secure.

You are required to:

• Use a strong and unique password for your lot9 account.
• Not sharing your login credentials with anyone, including family members.
• Notify lot9 immediately if you suspect your account has been compromised or accessed without authorisation.
• Ensuring all personal information in your account profile is accurate and up to date at all times.

Lot9 reserves the right to suspend or close any account suspected of involvement in fraudulent activity, money laundering, or any violation of these Terms without prior notice.

4 Deposit & Withdrawal

Lot9 provides a variety of secure and integrated payment channels for members' convenience, including DuitNow, FPX, and trusted local e-wallets. All financial transactions are protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit amount is as stated on the lot9 platform's deposit page at the relevant time.
• All deposits must be made using a payment method registered in your own name.
• Third-party deposits are not accepted and will be returned less any processing fees.
• Lot9 is not responsible for any delays caused by third-party payment providers.

Withdrawals:

• Withdrawals will be processed to the same bank account or e-wallet used for the deposit, in compliance with our anti-money laundering policy.
• Minimum and maximum withdrawal limits are as stated on the lot9 withdrawal page.
• Lot9 reserves the right to request identity verification documents before processing any withdrawal.
• Withdrawal processing times range from 15 minutes to 24 hours, depending on the payment method and account verification level.

5 Bonus & Promotions

Lot9 offers a variety of bonuses and promotions from time to time to reward its loyal members. All bonuses are subject to specific terms and conditions, which will be stated alongside each respective promotional offer.

General terms applicable to all lot9 bonuses:

• Deposit bonuses are subject to rollover requirements that vary by bonus type. Rollover conditions will be clearly stated on the relevant promotions page.
• Bonuses cannot be withdrawn directly — only cash generated after the rollover requirements are met is eligible for withdrawal.
• Each promotion has a specified validity period. Unused bonuses will expire automatically once the validity period ends.
• Lot9 reserves the right to revoke any bonus granted if there is evidence of misuse or an attempt to exploit the bonus system.
• Each member is entitled to claim each bonus type once only, unless otherwise stated in the relevant promotion's terms.
• Lot9 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 Game Rules

Each game available on the lot9 platform has its own rules, accessible via the "Info" or "Help" button within each game. It is your responsibility to understand the rules of each game before placing a bet.

General rules applicable to all games on lot9:

• All confirmed bets are final and cannot be cancelled.
• Game results generated by lot9's RNG (Random Number Generator) system are final and binding.
• In the event of a technical disruption during a game session, lot9 will use server records to determine the status of the affected game.
• Lot9 reserves the right to void bets placed as a result of technical errors, incorrectly displayed odds, or any system anomalies.
• The minimum and maximum betting limits for each game are as displayed within the respective game interface.

For live casino games, additional rules may apply depending on the relevant game provider. You are responsible for familiarising yourself with the specific rules of each table or game room before playing.

7 Prohibited Conduct

Use of the lot9 platform is subject to certain restrictions. The following activities are strictly prohibited and may result in immediate action, including account closure and legal prosecution:

• Using automation software, bots, scripts, or any other technological tools to automatically access or interact with the lot9 platform.
• Falsifying or concealing your true identity during registration or the KYC verification process.
• Engaging in any form of fraud, money laundering, or illegal activity using the lot9 platform.
• Attempting to exploit bugs or system vulnerabilities in lot9 for personal gain.
• Making threats, insulting, or harassing other members or lot9 staff.
• Sharing your lot9 account with others or allowing another person to play using your account.
• Making deposits using illegally obtained funds or unauthorised payment methods.

Lot9 cooperates fully with the relevant authorities in the investigation of any criminal activity involving the use of the lot9 platform.

8 Account Termination

You may close your lot9 account at any time by contacting the lot9 customer support team. Before closure, please ensure there is no remaining balance in your account.

Lot9 reserves the right to suspend or close your account without prior notice if:

• You have breached any provision of these Terms and Conditions.
• Lot9 suspects your account is involved in fraudulent activity or money laundering.
• The information you provided during registration is found to be false or misleading.
• You are found to hold multiple accounts on the lot9 platform.
• You have applied for self-exclusion through any responsible gaming programme.

If an account is closed due to a violation of these Terms, lot9 reserves the right to withhold the remaining balance pending the outcome of an internal investigation.

9 Limitation of Liability

Lot9 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of the lot9 platform, including but not limited to:

• Losses resulting from service disruptions, technical failures, or internet connection issues.
• Losses resulting from errors in information displayed on the platform.
• Losses resulting from unauthorised access to your account caused by your own negligence.
• Any investment or financial decisions made based on information found on the lot9 platform.

Under no circumstances shall lot9's total maximum liability to you exceed the total amount you have deposited within the 30 days preceding the relevant claim.

10 Responsible Gaming

Lot9 is fully committed to responsible gaming practices. We believe that gambling should be a source of entertainment, not a cause of financial stress or personal hardship.

Responsible gaming tools available to lot9 members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set your maximum loss limit within a defined period.
• Session Time Limit: Limit the time you spend on the lot9 platform per session.
• Self-Exclusion: Take a temporary break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice.
• Self-Exclusion: Sign up for long-term self-exclusion if you feel a stricter measure is necessary.

To access these tools, visit the Responsible Gaming section in your account settings or contact the lot9 support team, available to assist you 24/7.

11 Terms Amendment

Lot9 reserves the right to amend, modify, or update these Terms and Conditions at any time at lot9's sole discretion. Any material changes will be communicated to members via their registered email or through a notice displayed on the lot9 platform.

Your continued use of the lot9 platform after any amendment takes effect will be deemed acceptance of the updated Terms. If you do not agree with the amended Terms, you have the right to close your account before the amendment's effective date.

Lot9 recommends that you review this Terms and Conditions page regularly to ensure you are always aware of the latest terms governing the use of the lot9 platform.

12 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which lot9 is registered and operates. Any disputes arising in connection with these Terms shall be resolved through arbitration or legal proceedings in the relevant jurisdiction.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law, that provision will be reinterpreted to the minimum extent necessary to make it valid and enforceable, while all other provisions of these Terms shall remain in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the lot9 customer support team, available 24 hours a day, 7 days a week.