Lot9 values the privacy of every member. This policy clearly explains how we collect, use, store, and protect your personal information — so you can play with peace of mind, free from concerns about your data security.
Six core principles that underpin lot9's commitment to protecting every member's data privacy.
All data transmitted between your device and lot9's servers is protected by industry-standard 256-bit SSL encryption. This means your personal information and financial transactions cannot be intercepted or read by unauthorised parties.
Your personal data is stored on servers protected by multiple layers of physical and digital security. lot9 uses cloud computing infrastructure that meets the highest international security standards to ensure the integrity of your data.
Only authorised lot9 staff who require access to perform their specific duties may view your personal data. All access is logged and continuously monitored to detect any suspicious activity.
Lot9 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. Your data belongs to you — lot9 uses it solely for the purposes stated in this Privacy Policy.
Lot9 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) and applicable data protection laws. This gives you strong legal rights over your personal data and ensures lot9 remains accountable in its data management.
Lot9's Privacy Policy is reviewed and updated periodically to ensure it reflects current practices and compliance with changes in legislation. You will be informed of any material changes via your registered email or a notice on the platform.
Lot9 respects the privacy of every individual who uses our platform and is committed to protecting your personal information in a responsible, transparent, and secure manner. This Privacy Policy explains what types of information we collect, how we use it, and the steps we take to ensure it remains safe in our care.
This policy applies to all services provided by lot9, including the main website, mobile app, and all features and functions available within the lot9 platform. By registering as a member or by continuing to use the lot9 platform, you confirm that you have read and agreed to the terms of this Privacy Policy.
We understand that your trust is our most valuable asset. That is why lot9 is committed to managing your data with the utmost integrity — not merely to comply with the law, but because we genuinely care about the security and privacy of every one of our members.
Lot9 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, KYC document images | Identity verification, legal compliance |
| Contact Data | Email address, phone number, mailing address | Account communications, notifications, customer support |
| Financial Data | Bank account number, e-wallet details, transaction history | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, operating system, web browser | Security, technical troubleshooting |
| Usage Data | Game history, wagering, session duration, game preferences | Service improvement, responsible gaming |
We may also receive information about you from legitimate third-party sources, such as identity verification agencies and payment service providers, solely to meet our legal compliance requirements.
Lot9 uses the information collected for the following legitimate and transparent purposes:
Lot9 does not sell or rent your personal information to any third party. However, under certain circumstances, we may share your information with the following parties:
The security of your data is lot9's top priority. We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction, or disclosure.
Security measures used by lot9 include:
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection. We encourage you to take precautions on your end as well, such as using a strong password and not sharing your login credentials.
Lot9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies lot9 uses:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the lot9 platform.
As a lot9 member and under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
You have the right to request a copy of the personal information lot9 holds about you. Such requests will be processed within 21 business days.
If your personal information is inaccurate or outdated, you have the right to request that lot9 correct or update it promptly.
You may request that lot9 delete your personal data under certain circumstances, subject to our legal obligations to retain specific records.
You have the right to object to the processing of your personal data for direct marketing purposes. You may unsubscribe from marketing communications at any time.
You have the right to receive your personal data in a machine-readable format and to request that lot9 transfer it to another service provider where applicable.
To exercise any of the rights above, please contact the lot9 customer support team. We will process your request within the timeframe required by applicable law.
Lot9 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements.
In general, lot9's data retention periods are as follows:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with lot9's standard procedures.
Lot9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, applicable laws, or improvements to the lot9 platform.
When material changes are made to this Privacy Policy, lot9 will provide you with adequate notice via:
The "Updated" date at the top of this page will always reflect the date of the latest amendment. Continued use of the lot9 platform after changes take effect constitutes acceptance of the amended Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how lot9 handles your personal data, please do not hesitate to contact our team.
The lot9 Privacy & Data Protection Team is available to assist you 24 hours a day, 7 days a week. You may reach us via:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex matters, we will inform you of a longer timeline if required.